Lilia Zuhara

Lilia's signature capability is building governance infrastructure that creates consistency and accountability across massive, complex organizations.

Amazon Logistics (AMXL) - Global Standards Leader
Dec 2023 - Present

The Challenge: Amazon's heavy-bulky logistics network spans five continents, five VP-level organizations, and $17B+ in annual goods sold - but lacked unified operational standards.

What Lilia Built:

• Architected a global parity infrastructure that benchmarks performance gaps and implements best practices across the entire network
• • Orchestrated enterprise-wide operational transformation across 22 processes through unified standards and LLM-based Gen-AI automation
• • Led 30+ cross-regional program managers in parity efforts, cutting manual effort 50% and cost $300K
• • Extended 25% operational cost savings beyond Europe through a 3P Logistics negotiation playbook

The Result: $6.7M margin improvement. Recognized with the 2025 AMXL Grande Award for Customer Experience.

AWS - Senior Revenue Operations Manager
Mar 2020 - Jul 2022

The Challenge: AWS's fast-scaling cloud business needed standardized revenue operations across 51 countries.

What Lilia Built:

• Standardized the worldwide order-to-cash mechanism, guiding five managers across NA, Latin America, and Europe
• • Reduced global invoice error rate 33% and correction time 67% through process governance
• • Streamlined Latin America's invoicing with Six Sigma, reducing cycle time 60%

The Result: Improved $900M+ annual revenue predictability across 51 countries.

Lilia doesn't just improve processes - she builds the adoption frameworks and toolkits that make continuous improvement self-sustaining across entire organizations.

AWS - Senior Program Manager, Continuous Improvement (ACES)
Jul 2022 - Dec 2023

The Challenge: AWS needed to scale Lean Six Sigma adoption across thousands of employees while transforming sales operations workflows.

What Lilia Built:

• Created a comprehensive Lean Six Sigma adoption framework - including prioritization mechanism, improvement playbooks, and templates - scaled to 3K employees
• • Generated $8.5M in savings across 23 operations teams through systematic Kaizen initiatives
• • Simplified decision-making for 80% of sales opportunities through prioritization frameworks
• • Accelerated sales cycle by automating deal approval workflow, cutting submission time 40%

The Result: $8.5M in savings. Lean Six Sigma embedded as a self-sustaining capability across operations teams.

Amazon Transportation Services - Program Manager
May 2019 - Mar 2020

The Challenge: Annual $3.8B cost allocation process was heavily manual and error-prone.

What Lilia Built:

• Collaborated with Accounting and Tech teams to automate the cost allocation process
• • Eliminated 60% of manual work while improving accuracy

The Result: Scalable automation that freed finance teams to focus on strategic analysis.

Lilia's career is defined by her ability to lead across borders, cultures, and complexity levels - from Jakarta to Singapore to San Francisco to Seattle to Denver.

Languages: English (native), Indonesian (native), Spanish (limited proficiency)
Continents of Operation: Asia, North America, South America, Europe, Africa, Australia

Education:

• Yale School of Management - MBA, General Management (2016-2018)
• Teaching Assistant, Behavioral Economics | Chairperson, Southeast Asia Club & Yale Indonesia Forum
• • University of Indonesia - Bachelor's Degree,

The Rare Combination

Most operations leaders are either process experts or people leaders. Lilia is both - and she adds a third dimension that's increasingly rare: genuine AI automation expertise applied to enterprise operations.

1. Gen-AI + Operations at Scale

2. She doesn't just talk about AI - she deployed LLM-based automation across 22 enterprise processes, delivering $6.7M in margin improvement. This is hands-on, production-level AI transformation.

3. True Global Scale

4. Five continents. Fifty-one countries. $17B+ network governance. This isn't "international experience" on a resume - it's genuine cross-cultural operational leadership built over a decade.

5. Financial Rigor

6. From Ernst & Young audit to J.P. Morgan wealth management to AWS revenue operations - Lilia understands the money, not just the process.

7. Institutional Recognition

8. The 2025 AMXL Grande Award for Customer Experience is a nomination-based recognition by senior leadership for maintaining relentlessly high standards.

9. Speed of Impact

10. $8.5M in Kaizen savings. 60% manual work elimination. 40% faster deal approval. 33% error rate reduction. Lilia delivers measurable results quickly and consistently.

11. Yale MBA + Amazon Discipline

12. Elite strategic education combined with 6+ years of Amazon's operational rigor. She can think at the 30,000-foot level and execute at the ground level.