Jeff Pigott
VP Engineering (Infrastructure) | Cloud Platform Leader | Drove $3M+ Azure Adoption | 30+ Years Enterprise Architecture | Trained 200+ Cloud Engineers | Microsoft Azure Expert
Cloud infrastructure leader who transforms enterprise technology into strategic business advantage. Drove $3M+ Azure adoption for Fortune 100 accounts (General Motors, Coke-a-Cola, Steward Health, and Disney), architected 200K+ core HPC infrastructure solutionsfor HPC customers, trained 200+ Microsoft engineers globally on Azure business continuity and Arc solutionsPlatform. Expert in cloud platform strategy, enterprise architecture, and building high-performing cloud and development teams. Ready for VP Engineering (Infrastructure) / Director of Cloud Engineering leadership, driving technical innovation and business impact.
Contact Information
Skills & Expertise
Jeff Pigott transforms enterprise infrastructure into strategic cloud platforms that drive business growth. With 30+ years leading cloud architecture and infrastructure engineering at Microsoft, Karmak, and Chicago Title, Jeff specializes in enterprise-scale Azure adoption, technical team leadership, and building infrastructure that supports Fortune 100 strategic accounts.
What makes Jeff different: Most cloud leaders either build infrastructure OR lead teams. Jeff does both—architecting systems at massive scale (200K+ cores HPC) while training 200+ engineers globally and influencing Microsoft Azure product roadmaps.
Track Record:
- $6M+ Azure cloud adoption driven for HPC customer strategic account (ACR growth)
- 200K cores High-Performance Computing infrastructure deployed for HPC customer workloads
- 200+ Microsoft engineers trained globally on Azure Platform technologies
- Azure Arc pioneer: Led early Azure Arc adoption and provided critical customer feedback to Microsoft product teams
- Strategic accounts: General Motors, Ford, Disney, Koch Industries, Coke-a-Cola and Steward Health
- Technical thought leadership: Published Azure Portal features blog (3,000+ views), Tech Community contributions
- Product influence: Worked directly with Azure product management on Azure Update Manager, Azure Arc, HPC solutionscapabilities
- Certifications: Microsoft Certified Trainer (MCT), AZ-303/304, AZ-500, SC-900, AZ-104, AI-900, AZ-900, CCNA, CCDA
- Awards: Three-time winner of Microsoft’s Living our Culture Award submitted by peers on extraordinary customer and team work driving success.
Target Role: VP Engineering (Infrastructure) | Director of Cloud Engineering | Head of Cloud Infrastructure | Principal Cloud Architect
Ideal Companies: Enterprise software, Cloud-native companies, $100M-$500M revenue, Series C through Public
Jeff doesn't just implement cloud solutions—he drives measurable business impact for strategic enterprise accounts.
Microsoft | Senior Cloud & AI Solution Engineer - Azure Platform (2025 - Present)
Recruited to Microsoft as Customer Engineer (CSA role) to drive Azure adoption in strategic enterprise accounts. Promoted through Customer Solution Architect to Solution Engineer, managing some of Microsoft's largest and most complex cloud deployments.
What Jeff Delivered:
Strategic Account Revenue Growth: HPC Customer
Led Azure cloud adoption strategy for major HPC customer, one of Microsoft's most strategic enterprise accounts. Architected solutions enabling digital transformation and cloud migration initiatives for high-performance computing workloads.
→ Result: $6M+ Annual Contract Revenue (ACR) growth driven through Azure Platform adoption
Large-Scale HPC Infrastructure Deployment
Architected and deployed High-Performance Computing infrastructure for computational workloads including simulation, modeling, and analytics. Partnered with Rescale to offer scalable HPC Solutions utilizing best of breed HBv4/HBv5 compute.
→ Result: 200K cores deployed on Azure, supporting mission-critical engineering and research workloads
Azure Arc Pioneer & Product Influence
Early adopter and evangelist for Azure Arc (hybrid cloud management). Provided critical customer feedback to Azure product teams, influencing product roadmap and feature development.
→ Result: Shaped Azure Arc capabilities based on enterprise requirements, accelerated adoption across Microsoft customer base
Global Technical Training & Enablement
Created and delivered technical training programs for Microsoft's global Cloud Solution Architect organization. Developed curriculum on Azure Platform technologies, architecture patterns, and customer engagement strategies.
→ Result: 200+ Microsoft CSAs trained globally, improved technical capability across entire organization
Cross-Functional Leadership: Strategic Account Team
Collaborated with Microsoft Sales, Product, Engineering, and Partner teams to deliver comprehensive solutions for Fortune 100 accounts, including GM, Ford, Disney, Coke-a-Cola, Steward Health, and Koch Industries.
→ Result: Accelerated deal cycles, improved customer satisfaction, expanded Azure footprint across strategic accounts
Technical Thought Leadership
Published technical blog posts on Azure Portal features and capabilities, contributed to Microsoft Tech Community, shared best practices and architectural guidance with global Azure community.
→ Result: 3,000+ views on technical blog content, established thought leadership within Microsoft ecosystem
Impact: Drove $6M+ Azure adoption, deployed 200K cores HPC infrastructure, trained 200+ engineers globally, influenced Azure product roadmap, managed Fortune 100 strategic accounts.
Exit context: Microsoft 4-year term completed, exploring next VP Engineering / Director role to build and lead infrastructure teams at scale.
Jeff builds technical capability at scale—not just within organizations, but across global engineering communities.
Microsoft | Training & Enablement Leader (2021 - 2025)
Beyond individual account work, Jeff was recognized as technical authority and training leader within Microsoft's global Cloud Solution Architect organization.
What Jeff Built:
Global Training Program Development
Created comprehensive training curriculum for Microsoft CSAs covering Azure Platform, architecture patterns, HPC workloads, and hybrid cloud strategies.
→ Result: 200+ Microsoft CSAs trained globally across North America, EMEA, and Asia-Pacific regions
Technical Content Creation
Published technical blogs, documentation, and architectural guidance for Azure Portal features, Update Manager, Arc, and HPC capabilities.
→ Result: 3,000+ blog views, Tech Community contributions, knowledge shared with thousands of Azure practitioners globally
Product Feedback & Influence
Collaborated directly with Azure product management teams on Update Manager, Azure Arc, and HPC features. Provided customer insights, use case validation, and feature requests based on enterprise requirements.
→ Result: Influenced Azure product roadmap, shaped features based on real-world customer needs, improved product-market fit
Peer Mentorship & Knowledge Sharing
Mentored junior and mid-level CSAs on technical architecture, customer engagement, and solution design. Built community of practice within Microsoft's Azure organization.
→ Result: Improved team capability, knowledge retention, and consistent delivery quality across global CSA team
Customer Advisory & Technical Evangelism
Served as trusted technical advisor to Fortune 100 accounts, explaining complex Azure capabilities, architecture trade-offs, and roadmap direction.
→ Result: Accelerated customer adoption, reduced technical risk, built long-term strategic relationships
Impact: Trained 200+ engineers globally, published technical content reaching thousands, influenced Azure product features, built mentorship culture within Microsoft CSA organization.
Jeff architects infrastructure that operates at enterprise scale—managing complexity, performance, and reliability across massive deployments.
Microsoft | Enterprise Cloud Architect (2021 - 2024)
Architected Azure solutions for Fortune 100 companies requiring enterprise-scale performance, reliability, and security.
What Jeff Architected:
High-Performance Computing (HPC) Infrastructure
Designed and deployed HPC infrastructure for HPC customers supporting computational engineering workloads including simulation, modeling, crash testing, and aerodynamics.
→ Result: 200K cores deployed on Azure, supporting mission-critical research and engineering initiatives, enabling digital transformation
Multi-Region Cloud Architecture
Architected distributed Azure deployments across multiple regions for high availability, disaster recovery, and performance optimization.
→ Result: Improved application availability, reduced latency for global user base, met enterprise SLA requirements
Hybrid Cloud Strategy: Azure Arc
Led Azure Arc adoption enabling hybrid cloud management across on-premises, edge, and multi-cloud environments. Architected solutions bridging legacy infrastructure with modern cloud platforms.
→ Result: Enabled gradual cloud migration, preserved existing investments, provided consistent management plane across hybrid infrastructure
Enterprise Security & Compliance
Designed Azure architectures meeting stringent security and compliance requirements for automotive, entertainment, and industrial manufacturing sectors.
→ Result: Passed security audits, achieved compliance certifications, enabled cloud adoption in highly regulated industries
Infrastructure Automation & Update Management
Implemented Azure Update Manager and automation frameworks for managing patches, updates, and configuration across large-scale Azure deployments.
→ Result: Reduced operational overhead, improved security posture, automated manual processes
Impact: Architected 74K core HPC infrastructure, enabled hybrid cloud strategy for Fortune 100, designed enterprise-scale solutions meeting security/compliance requirements, automated infrastructure management at scale.
Jeff leads organizations through complex infrastructure transformations—from legacy systems to modern cloud platforms.
Karmak | Manager of Development, DevOps (2018 - 2021)
Led DevOps transformation for Karmak, a leading provider of dealer management software for the heavy-duty trucking industry.
What Jeff Transformed:
DevOps Culture & Tooling
Built DevOps practice from ground up, establishing CI/CD pipelines, automation frameworks, and modern development workflows. Transformed waterfall-driven development to agile DevOps methodology.
→ Result: Faster release cycles, improved software quality, reduced deployment risk, increased team velocity
Azure DevOps Pipeline Implementation
Migrated legacy build systems to Azure DevOps, implementing automated testing, continuous integration, and deployment pipelines.
→ Result: Reduced manual deployment effort, improved reliability, enabled rapid iteration and customer value delivery
Team Building & Leadership
Managed DevOps engineering team, fostered collaboration between development and operations, built shared ownership culture.
→ Result: Improved cross-functional collaboration, reduced silos, created high-performing DevOps organization
Infrastructure Modernization
Led migration from on-premises infrastructure to cloud-based solutions, modernized deployment architecture, implemented infrastructure-as-code practices.
→ Result: Improved scalability, reduced infrastructure costs, enabled business growth without infrastructure constraints
Impact: Built DevOps practice enabling faster, safer software delivery; improved release velocity and quality; modernized infrastructure supporting business growth.
Karmak | Senior DevOps Engineer Team Lead (2017 - 2021)
Prior to management role, served as Senior DevOps Engineer and Team Lead responsible for Azure IT Governance, Azure Development Architecture, and DevOps pipeline implementation.
Key Achievements:
- Led DevOps transformation for VSTS Release Management Pipeline
- Implemented Azure IT Governance framework
- Designed Azure Development Architecture supporting Karmak's entire product portfolio
- Mentored development and operations teams on DevOps practices
Chicago Title | Systems Architect (1998 - 1999)
19-year tenure building enterprise systems architecture for one of the nation's largest title insurance companies.
What Jeff Built:
Enterprise Systems Architecture
Architected and maintained enterprise systems supporting Chicago Title's national operations including title processing, escrow management, and financial systems.
Platform Migrations & Modernization
Led multiple technology platform migrations: Windows Phone 8 to Windows 10 Mobile, Terminal Servers to Remote Desktop Services, Dec Server to Windows Servers.
Performance Optimization
Implemented WAN optimization, performance testing, and monitoring across nationwide infrastructure.
Technical Leadership
Provided technical leadership across development, QA, and infrastructure teams. Established architecture standards and best practices.
Impact: 19 years building and evolving enterprise architecture supporting nationwide title insurance operations, multiple successful platform migrations, established architecture discipline.
Strategic + Technical Versatility
Can architect systems at massive scale (74K cores HPC, Fortune 100 accounts) AND drive business outcomes ($3M+ Azure adoption, strategic account growth)
Infrastructure at Enterprise Scale
Proven experience managing cloud infrastructure supporting Fortune 100 operations across automotive, entertainment, industrial manufacturing, and financial services industries
Technical Thought Leadership
Not just an implementer—trained 200+ Microsoft engineers globally, influenced Azure product roadmaps, published technical content reaching thousands
Product Partnership & Influence
Gained trust of Microsoft Azure product teams, drove features based on enterprise requirements (Azure Arc, Update Manager, HPC), bridged customer needs with product capabilities
Cross-Functional Leadership
Led infrastructure work across Sales, Product, Engineering, Operations at Microsoft—builds alignment that accelerates business outcomes
Team Building & Enablement
Built DevOps teams at Karmak, trained 200+ Microsoft CSAs, developed talent at scale—not just individual contributor work
Azure Platform Expertise
Deep expertise in Microsoft Azure with 4+ years at Microsoft architecting enterprise solutions, plus Azure certifications demonstrating technical mastery
Strategic Account Experience
Managed relationships with General Motors, Ford, Disney, Coke-a-Cola, Steward Health, Koch Industries
30 Years Enterprise Architecture
Three decades spanning mainframe systems (Chicago Title), .NET development (Karmak), modern cloud platforms (Microsoft)—rare combination of legacy and cutting-edge expertise
Continuous Learning & Innovation
Microsoft Certified: Azure AI Fundamentals, ongoing Azure certifications, stays at forefront of cloud innovation
Objective: Understand the business, build relationships, establish credibility, identify infrastructure gaps and opportunities for immediate impact.
Key Activities:
- Executive & Stakeholder Alignment: Meet with CEO, CTO, CFO, Board to understand strategic priorities, growth targets, technology vision, and infrastructure challenges
- Infrastructure Assessment: Comprehensive review of current state:
- Cloud platforms and usage (AWS, Azure, GCP, hybrid)
- Architecture: scalability, reliability, security, disaster recovery
- Cost: cloud spend analysis, waste identification, optimization opportunities
- Technical debt: legacy systems, architectural limitations, performance bottlenecks
- Tooling: CI/CD pipelines, monitoring, automation, infrastructure-as-code
- Team Assessment: 1:1s with all infrastructure engineers, DevOps, SRE, platform teams
- Skill gaps, morale, career development needs, organizational structure
- On-call burden, incident management, operational maturity
- Cross-Functional Stakeholder Mapping: Meet with Product, Engineering, Sales, Customer Success
- Infrastructure requirements, pain points, blockers to business objectives
- SLAs, performance expectations, scalability needs
- Vendor & Partner Relationships: Assess relationships with cloud providers, technology vendors, support contracts
- Data Deep-Dive: Review infrastructure metrics, incidents, cost trends, capacity planning
Quick Wins (Deliver by Day 30):
- Cost Optimization: Identify immediate cloud cost savings opportunities (rightsizing, reserved instances, unused resources)
- Target: 5-10% cost reduction without impacting performance
- Performance Improvements: Fix 2-3 critical performance or reliability issues causing customer/team pain
- Tooling Quick Wins: Implement monitoring, alerting, or automation improvements with immediate ROI
- Team Morale: Address top frustrations (on-call burden, tooling gaps, process inefficiencies)
- Documentation: Create initial infrastructure roadmap and priorities doc for executive team
Deliverables by Day 30:
✅ Infrastructure state assessment: strengths, gaps, risks, opportunities
✅ 90-day infrastructure roadmap with prioritized initiatives
✅ Team assessment: skill gaps, organizational needs, hiring priorities
✅ Quick wins delivered: cost savings, performance fixes, tool improvements
✅ Cross-functional relationships established
✅ Executive visibility: presented findings and roadmap to leadership
Objective: Implement systematic infrastructure improvements, optimize costs and performance, establish operational discipline, demonstrate measurable impact.
Infrastructure Optimization:
- Cloud Cost Management:
- Implement FinOps practices: tagging, cost allocation, chargeback models
- Optimize compute: rightsizing, reserved instances, spot/preemptible instances
- Target: 10-15% cloud cost reduction while maintaining or improving performance
- Performance & Reliability:
- Address top 3-5 performance bottlenecks identified in assessment
- Improve system reliability: reduce incident frequency, faster MTTR
- Target: 10-15% improvement in key performance metrics, 20-30% reduction in incidents
- Security & Compliance:
- Address critical security gaps identified in assessment
- Implement security best practices: least privilege, encryption, network segmentation
- Target: Pass security audit or achieve compliance certification progress
Automation & DevOps:
- CI/CD Pipeline Improvements:
- Optimize build/deploy pipelines: reduce cycle time, improve reliability
- Target: 20-30% reduction in deployment time, fewer deployment failures
- Infrastructure-as-Code (IaC):
- Expand IaC coverage: more infrastructure managed via code (Terraform, ARM templates)
- Target: 50%+ infrastructure managed as code by Day 60
- Monitoring & Observability:
- Implement or improve monitoring, logging, alerting, dashboards
- Target: 100% infrastructure visibility, proactive alerting reducing incident response time
Team Development:
- Skill Development: Launch training programs addressing skill gaps identified in assessment
- Hiring: Initiate hiring process for critical roles (SRE, Platform Engineer, Cloud Architect)
- On-Call Optimization: Reduce on-call burden through better automation, runbooks, incident response
Cross-Functional Alignment:
- Product/Engineering Partnership: Establish regular sync meetings, shared roadmaps, capacity planning
- Business Stakeholder Communication: Regular updates on infrastructure improvements and roadmap progress
Deliverables by Day 60:
✅ 10-15% cloud cost reduction achieved
✅ 10-15% performance improvements delivered
✅ 20-30% reduction in incidents and faster MTTR
✅ CI/CD pipeline improvements: 20-30% faster deployments
✅ 50%+ infrastructure managed as code
✅ Monitoring/observability improvements operational
✅ 1-2 critical hires in progress or completed
✅ Team skill development programs launched
Objective: Deliver strategic infrastructure initiatives, establish sustainable operational practices, position organization for long-term scalability and growth.
Strategic Infrastructure Initiatives:
- Scalability & Capacity Planning:
- Architect infrastructure to support 2-3x business growth without proportional cost increase
- Target: Infrastructure ready to support 50-100% revenue growth with 20-30% cost increase
- Disaster Recovery & Business Continuity:
- Implement or improve BC/DR capabilities: automated failover, regular testing
- Target: Achieve RTO/RPO objectives, pass DR drill successfully
- Hybrid Cloud Strategy:
- If relevant: architect hybrid cloud strategy for resilience, cost optimization, vendor flexibility
- Target: Clear strategy documented and initial implementation underway
Operational Excellence:
- SRE Practices:
- Implement SRE principles: SLOs, error budgets, blameless post-mortems
- Target: Establish operational maturity model, measurable SLO achievement
- Incident Management:
- Mature incident response: on-call rotation, runbooks, post-mortem process
- Target: Faster incident resolution, reduced repeat incidents, improved on-call experience
- Change Management:
- Implement change management process balancing speed and safety
- Target: Fewer incidents caused by changes, maintained deployment velocity
Cost & Financial Management:
- FinOps Maturity:
- Advanced cost optimization: automated rightsizing, waste elimination, forecasting
- Target: 15-20% total cloud cost reduction achieved while supporting growth
- Budget & Forecasting:
- Establish infrastructure budget, forecasting model aligned with business growth
Team & Organization:
- Organizational Structure:
- Finalize infrastructure org structure: reporting lines, team composition, role definitions
- Target: Clear team structure supporting current and future needs
- Hiring Pipeline:
- Complete 1-2 critical hires, establish hiring pipeline for ongoing needs
- Retention & Development:
- Career development plans for key team members, retention of top talent
Executive & Board Communication:
- Monthly/Quarterly Reviews:
- Establish regular executive reviews on infrastructure health, roadmap progress, cost management
- Board Reporting:
- If applicable: present infrastructure strategy, achievements, investments to Board
- Strategic Roadmap:
- 6-12 month infrastructure roadmap aligned with business objectives, executive buy-in
Deliverables by Day 90:
✅ 15-20% total cloud cost reduction achieved
✅ Infrastructure scaled to support 50-100% business growth
✅ BC/DR capabilities operational and tested
✅ SRE practices and SLOs established
✅ Incident response maturity improved: faster MTTR, better on-call experience
✅ FinOps maturity: automated cost optimization, accurate forecasting
✅ Team structure finalized, 1-2 critical hires completed
✅ Executive/Board confidence in infrastructure strategy and leadership
✅ 6-12 month strategic roadmap with stakeholder alignment
Objective: Understand the business, build relationships, establish credibility, identify infrastructure gaps and opportunities for immediate impact.
Key Activities:
- Executive & Stakeholder Alignment: Meet with CEO, CTO, CFO, Board to understand strategic priorities, growth targets, technology vision, and infrastructure challenges
- Infrastructure Assessment: Comprehensive review of current state:
- Cloud platforms and usage (AWS, Azure, GCP, hybrid)
- Architecture: scalability, reliability, security, disaster recovery
- Cost: cloud spend analysis, waste identification, optimization opportunities
- Technical debt: legacy systems, architectural limitations, performance bottlenecks
- Tooling: CI/CD pipelines, monitoring, automation, infrastructure-as-code
- Team Assessment: 1:1s with all infrastructure engineers, DevOps, SRE, platform teams
- Skill gaps, morale, career development needs, organizational structure
- On-call burden, incident management, operational maturity
- Cross-Functional Stakeholder Mapping: Meet with Product, Engineering, Sales, Customer Success
- Infrastructure requirements, pain points, blockers to business objectives
- SLAs, performance expectations, scalability needs
- Vendor & Partner Relationships: Assess relationships with cloud providers, technology vendors, support contracts
- Data Deep-Dive: Review infrastructure metrics, incidents, cost trends, capacity planning
Quick Wins (Deliver by Day 30):
- Cost Optimization: Identify immediate cloud cost savings opportunities (rightsizing, reserved instances, unused resources)
- Target: 5-10% cost reduction without impacting performance
- Performance Improvements: Fix 2-3 critical performance or reliability issues causing customer/team pain
- Tooling Quick Wins: Implement monitoring, alerting, or automation improvements with immediate ROI
- Team Morale: Address top frustrations (on-call burden, tooling gaps, process inefficiencies)
- Documentation: Create initial infrastructure roadmap and priorities doc for executive team
Deliverables by Day 30:
✅ Infrastructure state assessment: strengths, gaps, risks, opportunities
✅ 90-day infrastructure roadmap with prioritized initiatives
✅ Team assessment: skill gaps, organizational needs, hiring priorities
✅ Quick wins delivered: cost savings, performance fixes, tool improvements
✅ Cross-functional relationships established
✅ Executive visibility: presented findings and roadmap to leadership
Objective: Implement systematic infrastructure improvements, optimize costs and performance, establish operational discipline, demonstrate measurable impact.
Infrastructure Optimization:
- Cloud Cost Management:
- Implement FinOps practices: tagging, cost allocation, chargeback models
- Optimize compute: rightsizing, reserved instances, spot/preemptible instances
- Target: 10-15% cloud cost reduction while maintaining or improving performance
- Performance & Reliability:
- Address top 3-5 performance bottlenecks identified in assessment
- Improve system reliability: reduce incident frequency, faster MTTR
- Target: 10-15% improvement in key performance metrics, 20-30% reduction in incidents
- Security & Compliance:
- Address critical security gaps identified in assessment
- Implement security best practices: least privilege, encryption, network segmentation
- Target: Pass security audit or achieve compliance certification progress
Automation & DevOps:
- CI/CD Pipeline Improvements:
- Optimize build/deploy pipelines: reduce cycle time, improve reliability
- Target: 20-30% reduction in deployment time, fewer deployment failures
- Infrastructure-as-Code (IaC):
- Expand IaC coverage: more infrastructure managed via code (Terraform, ARM templates)
- Target: 50%+ infrastructure managed as code by Day 60
- Monitoring & Observability:
- Implement or improve monitoring, logging, alerting, dashboards
- Target: 100% infrastructure visibility, proactive alerting reducing incident response time
Team Development:
- Skill Development: Launch training programs addressing skill gaps identified in assessment
- Hiring: Initiate hiring process for critical roles (SRE, Platform Engineer, Cloud Architect)
- On-Call Optimization: Reduce on-call burden through better automation, runbooks, incident response
Cross-Functional Alignment:
- Product/Engineering Partnership: Establish regular sync meetings, shared roadmaps, capacity planning
- Business Stakeholder Communication: Regular updates on infrastructure improvements and roadmap progress
Deliverables by Day 60:
✅ 10-15% cloud cost reduction achieved
✅ 10-15% performance improvements delivered
✅ 20-30% reduction in incidents and faster MTTR
✅ CI/CD pipeline improvements: 20-30% faster deployments
✅ 50%+ infrastructure managed as code
✅ Monitoring/observability improvements operational
✅ 1-2 critical hires in progress or completed
✅ Team skill development programs launched
Objective: Deliver strategic infrastructure initiatives, establish sustainable operational practices, position organization for long-term scalability and growth.
Strategic Infrastructure Initiatives:
- Scalability & Capacity Planning:
- Architect infrastructure to support 2-3x business growth without proportional cost increase
- Target: Infrastructure ready to support 50-100% revenue growth with 20-30% cost increase
- Disaster Recovery & Business Continuity:
- Implement or improve BC/DR capabilities: automated failover, regular testing
- Target: Achieve RTO/RPO objectives, pass DR drill successfully
- Hybrid Cloud Strategy:
- If relevant: architect hybrid cloud strategy for resilience, cost optimization, vendor flexibility
- Target: Clear strategy documented and initial implementation underway
Operational Excellence:
- SRE Practices:
- Implement SRE principles: SLOs, error budgets, blameless post-mortems
- Target: Establish operational maturity model, measurable SLO achievement
- Incident Management:
- Mature incident response: on-call rotation, runbooks, post-mortem process
- Target: Faster incident resolution, reduced repeat incidents, improved on-call experience
- Change Management:
- Implement change management process balancing speed and safety
- Target: Fewer incidents caused by changes, maintained deployment velocity
Cost & Financial Management:
- FinOps Maturity:
- Advanced cost optimization: automated rightsizing, waste elimination, forecasting
- Target: 15-20% total cloud cost reduction achieved while supporting growth
- Budget & Forecasting:
- Establish infrastructure budget, forecasting model aligned with business growth
Team & Organization:
- Organizational Structure:
- Finalize infrastructure org structure: reporting lines, team composition, role definitions
- Target: Clear team structure supporting current and future needs
- Hiring Pipeline:
- Complete 1-2 critical hires, establish hiring pipeline for ongoing needs
- Retention & Development:
- Career development plans for key team members, retention of top talent
Executive & Board Communication:
- Monthly/Quarterly Reviews:
- Establish regular executive reviews on infrastructure health, roadmap progress, cost management
- Board Reporting:
- If applicable: present infrastructure strategy, achievements, investments to Board
- Strategic Roadmap:
- 6-12 month infrastructure roadmap aligned with business objectives, executive buy-in
Deliverables by Day 90:
✅ 15-20% total cloud cost reduction achieved
✅ Infrastructure scaled to support 50-100% business growth
✅ BC/DR capabilities operational and tested
✅ SRE practices and SLOs established
✅ Incident response maturity improved: faster MTTR, better on-call experience
✅ FinOps maturity: automated cost optimization, accurate forecasting
✅ Team structure finalized, 1-2 critical hires completed
✅ Executive/Board confidence in infrastructure strategy and leadership
✅ 6-12 month strategic roadmap with stakeholder alignment
SUCCESS METRICS: 90-DAY INFRASTRUCTURE IMPACT
By the end of 90 days, Jeff Pigott will deliver:
Cost Optimization:
✅ 15-20% cloud cost reduction while supporting business growth
✅ FinOps practices established: tagging, cost allocation, forecasting
Performance & Reliability:
✅ 10-15% improvement in key performance metrics
✅ 20-30% reduction in incidents and faster MTTR
✅ BC/DR capabilities operational and tested
Automation & DevOps:
✅ 20-30% faster deployment cycles
✅ 50%+ infrastructure managed as code
✅ Monitoring/observability operational with proactive alerting
Scalability:
✅ Infrastructure architected to support 2-3x business growth
✅ Capacity planning established with clear growth projections
Team & Organization:
✅ Infrastructure team structure optimized
✅ 1-2 critical hires completed, hiring pipeline established
✅ Skill development programs launched, team morale improved
Operational Excellence:
✅ SRE practices and SLOs established
✅ Incident management maturity improved
✅ Change management process operational
Strategic Positioning:
✅ 6-12 month infrastructure roadmap with executive alignment
✅ Executive/Board confidence in infrastructure leadership
✅ Cross-functional partnerships established (Product, Engineering, Business)
This is what Jeff Pigott brings to a VP Engineering (Infrastructure) / Director of Cloud Engineering role: proven ability to optimize infrastructure costs, improve reliability and performance, scale systems for growth, build high-performing teams, and deliver strategic infrastructure initiatives that enable business success.
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